PRACTICE POLICIES

Appointments:
Appointments can be made during our regular business hours, 8:30 AM – 4:30 PM. If you feel you or your family member needs to be seen on an urgent basis, please call us as soon as possible so we can work you into the schedule.

We earnestly try to meet our appointment schedule, but on occasion, due to medical emergencies, we are unavoidably delayed. Nurses will try to notify you of any delay. Thank you for your patience in this matter.

Much effort goes into preparing for your visit. If you are unable to keep your appointment, please be considerate of other patients needing to be seen, and contact us no later than the day before your scheduled appointment to cancel. All “same day” cancellations and “no show” appointments will be charged a $25 fee.

After Hours:
Coverage is provided after-hours and on weekends. You may call our main office number (404) 255-4333, and our answering service will contact the physician on call. If your condition is a life-threatening emergency, please call 911.

Prescriptions/Refills:
Please call your pharmacy and have them contact us during regular business hours for any approved refills. We will refill prescriptions within 24 hours of receiving a call from your pharmacy during our regular business hours. Metro Atlanta Gastroenterology physicians will not authorize refills  after-hours or on weekends.  Also, Metro Atlanta Gastroenterology physicians will not refill another physician’s prescription(s).

Insurance:
You are personally responsible for all services provided by our physicians. We are glad to assist you by participating in a number of insurance contracts. However, it is your responsibility to know what type of insurance you have and the extent of your policy’s coverage. If you do not inform us of any special requirements and services are subsequently not covered, you are still personally responsible for your bill. Please do not hesitate to contact our billing office at (404) 255-2781 with any questions you may have regarding your bill.

Chart Copying Charges:
We are happy to provide your chart. There is a practice fee to obtain a complete copy of your chart.  We follow HIPAA regulations when calculating the fee for records obtained.

However, to provide care in most instances, a physician only needs your last procedure note, any associated pathology, your last office note, and any associated labs. Because it is fewer documents, we can provide those directly to the physician's office without a charge.